Shipping and Returns
Free shipping applies to orders of non-sale items totalling $100 or more (pretax), with some exceptions (identified on product pages). We offer a $10 flat rate for orders valued at $60 to $100 (non-sale items only; some exceptions apply). If your purchase includes only sale items, we may have to contact you for payment of shipping charges.
We will accept returns on shipped items, but we do not cover the cost of shipping back to us. You will be reimbursed for your returned item once we have received it in new condition.
Some items are nonrefundable, including needles, most notions, patterns, books, clearance items, and yarn that is not in new, resellable condition.
We do, however, accept returns of yarn in new condition within 60 days of purchase.
We are happy to wind your yarn for you upon request. Please note that wound yarn is not refundable. Please request winding at time of purchase. (Email firstname.lastname@example.org.)